FAQ (Frequently Asked Questions)

I've had poor experiences at other shops, what do you do differently?

• I back my workmanship and parts with solid warranties that I honor.
• I test devices thorougly both before and after repairs.
• Moisture and dust seals are always replaced thoroughly, at or near factory strength.
• I am honest and knowledgeable about part-quality options for repairs.
• In the very rare case of additional damage during a repair, I replace the damaged component with the same quality part. No cheap aftermarket fixes! 

Do you use genuine (OEM) parts?

Yes! Genuine parts are the default option for many repairs. Aftermarket parts are also available and selected for their build quality and reliable performance. I avoid cheap and problematic aftermarket parts. 

How long will my repair take? 

Most iPhone repairs are completed in an hour or less, whereas other repairs are completed in 2-3 hours. Time estimates are valid with appointments; walk-up times can vary. Average time estimates will be given with each repair, along with maximum time estimates. 

Do you have the part in stock?

I stock many parts and add new ones to my stock every week. For parts out of stock, I can receive most of them within 1-2 business days!